Support
Real contact details, refund policy, and answers to the most common questions — for you and for Stripe.
Contact
Email us at hello@skillxtube.com. We reply within 2 business days.
Refund policy
- Unused credits are refundable within 14 days of purchase.
- A path that has already been generated is not refundable: credits are spent at generation.
- A monthly subscription can be cancelled at any time, with no refund for the current billing period.
- How to request a refund: email hello@skillxtube.com with the account email and payment reference (Stripe receipt).
Frequently asked questions
- How do credits work?
- Subscription credits are allocated each month and reset every billing cycle. One-time packs never expire. Generating a path spends the cost for the chosen length (3, 7, or 14 days) once at creation. The balance uses subscription credits first, then pack credits.
- What happens if generation fails?
- Credits are refunded automatically. You do not need to ask: on a technical failure, the debit is reversed on your balance. If something looks stuck, contact us with the account email.
- How do I cancel a subscription?
- While signed in, open the Stripe billing portal (settings / subscription). Cancellation takes effect at the end of the current period. No refund for the month already started — see the policy above.
- How do I delete my account?
- Email hello@skillxtube.com from the address linked to your account, with the subject "Account deletion". We will confirm and delete personal data according to our privacy policy.